Returns and exchanges
If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund*, please ensure the item(s) are returned in their original condition with bags and tags intact within 14 days of receipt.
To make it as easy as possible for you to return your online purchase follow the simple steps below.
1. Tick the item(s) you are returning on the dispatch note and state the reason for return by using our number system
2. Place the item(s) and the form into your box or bag
(Please ensure they are in their original condition with bags and tags intact)
3. Return your order using one of the methods below:
International - Return by Post
The original card holder will be credited when using this return method. For exchanges or online credit notes for unwanted gifts please see Online Order Returns To Store information.
Take your sealed box or bag to a Post Office or courier company and send it to the address below (remember to get proof of posting):
C/o Clipper Logistics
William Nadin Way
The cost of returning the goods and the safe return of goods is your responsibility; therefore we suggest you arrange a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them.
Online Order Returns To Store
Online purchases can be returned in-store at the Liberty Service Suite on the 2nd floor.
Refunds will be made against the original payment card or by way of an online credit for unwanted gifts.
Our return policy allows a full refund within 14 days of purchase provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.
Please allow up to 10–15 days for a full refund from date of receipt of goods.
*Liberty gift cards and gift coins; Margaret Dabbs Sole Spa vouchers; Murdock London gift vouchers; custom made items; limited edition items; special orders; vintage items; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; eveningwear (including shoes and bags); hair accessories; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; food and drink; toiletries; cosmetics; fragrance (including home fragrance) are not refundable and cannot be exchanged.
Sale Returns Policy
Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition with proof of purchase, during the same sale period or promotional event or within 14 days (whichever is earlier).
Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event.
Items reduced to 50% or more of the original retail price cannot be returned.
This does not affect your statutory rights.
Faulty or Damaged Goods
In the rare event that goods are delivered faulty or damaged please contact our Customer Services department on +44 (0)20 7734 1234 or email firstname.lastname@example.org so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Customer Services immediately to arrange a replacement. We will bear the costs to collect the goods and issue a re-delivery.
If you have any questions about returning your online order, please contact Customer Services on: +44 (0)20 7734 1234 or email email@example.com and they will be able to assist you.
You have the right to cancel your order at any time between now and 15 days after you (or the person you ask us to ship the products to) receive your items.
You can return unwanted items to us by the courier company that we send you the parcel ( ACS Courier for Greece / DHL for International shipping ).
You will be refunded on the credit/debit card you used to place the order within 15 days.
The cost of the returns is 9 € with the DHL Courier.
Returns are accepted only if :
- Contact our Customer Services team on 0030 211 850 0125 or send email in firstname.lastname@example.org
- The change tag has not been removed from the product.
- The product is at its first condition and not damaged in any way.
- Any pieces has been removed from the bracelet of the watch.
- If you received any gift with the product, it has to be returned as well.
- Place the item into its original presentation box and make sure that the parcel is sealed securely.
- If the item is in its original condition, we will refund the payment card used to place the order
- Please note that products that are personalised ( engraved ) cannot be returned
If you wish to exchange your item, you will need to return it to our company as we are unable to process an exchange by post.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for another product or a gift card credited to the value of the gift.